Loy Gross

SUNY Empire School for Graduate Studies
M.A. Higher Education, May 2025
Teaching and Training with Emerging Technologies: Advanced Certificate, January 2025

SUNY Fredonia
B.S. Computer Science, August 1997

PROJECT MANAGER, SUNY Online Student Skills Inventory (SOSSI) Redesign 2025-present

• Develop research-backed framework for analyzing critical factors of student success across all SUNY sectors, managing project timelines and deliverables

• Conduct qualitative research through focus groups and interviews with students to inform tool design and implementation, coordinating stakeholder engagement at multiple campus levels

• Design and build survey assessment tool using Qualtrics for multi-campus deployment

• Create training and promotion materials for system-wide adoption and implementation support

ONLINE LEARNING SPECIALIST; SUNY Genesee Community College 2022-present

• Provide individualized academic and administrative support to students, faculty, and staff for online courses, including ready-made packages ensuring WCAG compliance to address recurring needs

• Create and facilitate online student orientation, including an asynchronous online course focused on LMS technology and key habits of successful online students

• Refine departmental communication plan to accommodate multiple semester lengths and new communications modalities; align plan to SUNY Concierge model of student support and data-driven choice of output channels

• Automate student communication and administrative processes using PowerAutomate to improve efficiency and response times 

• Identify, develop, and facilitate collaborative workshops, podcasts, and events with academic and student support services across campus to expand resources available to online-only students

• Identify, track and follow up with at-risk or failing students to support their recovery path and map out prevention and correction plans; assist with technical development and deployment of Early Intervention System for campus-wide coordinated response

• Manage Online Learning Office learning analytics and data analysis using tools such as SQL through Argos; build custom reports and procedures to review course/program completion, retention, and persistence rates

• Ensure program compliance with state and federal distance learning regulations and MSCHE accreditation standards through application of quality frameworks including OSCQR course reviews

ADJUNCT INSTRUCTOR, SUNY Genesee Community College 2021-present

• Redesign courses across fashion, CIS, and mathematics to project-based, experiential formats using backward design principles, Octalysis motivation framework, and microlearning approaches to better serve adult learners

• Create JavaScript-based learning games for direct integration into Brightspace, applying gamification principles to increase engagement and provide immediate feedback 

• Integrate live professional panels in CIS courses to increase student confidence and industry connections

• Transform traditional final exams into public presentations, resulting in higher student engagement and portfolio-ready work for employment or transfer applications

• Teach courses in multiple modalities including HyFlex and fully online to accommodate working students' scheduling needs

PROFESSIONAL TUTOR; SUNY Genesee Community College 2014-2022

• Developed proactive student learning skills workshops aimed at retention and completion, hosting one per week for each academic semester

• Created on-demand training tools and resources including practice materials, study guides, and a Blackboard organization providing continuous access to tutoring support

• Adapted common student questions into YouTube video shorts on math, computer science, technology, and learning strategies with organized playlists

MATH TUTOR AND ROBOTICS INSTRUCTOR; Gillam Grant Community Center 2016-2019

• Assessed high school students one-on-one in NYS math and Regents Exam skills

• Created interactive coding activities and challenges to reinforce foundational skills and expand creative problem-solving abilities

OWNER, SYSTEM ADMINISTRATOR; Effie Rover, Inc. 2002-2010

• Managed complete server infrastructure including hardware, connectivity, and security; administered Red Hat OS and Apache web servers for client hosting

• Designed and administered SQL databases for client applications and content management systems

• Built custom web solutions using PHP, WordPress, Drupal, and proprietary CMS platforms tailored to client needs

• Managed full project lifecycle from client goal interviews including social media strategy and web analytics through delivery and training

CORPORATE TRAINER; BEST Center, SUNY Genesee Community College 1991-2001

• Developed and delivered custom training programs for adult learners in corporate professional development settings

• Created curriculum and learning objectives for new courses using interactive methods to maintain engagement

• SUNY Online Summit Planning Committee, 2025- (member)

• SUNY FACT2 AI Tutor Implementation Workgroup, 2025- (member)

• SUNY Early Alert CoP, 2023- (member)

• SUNY Online Student Success Collaborative CoP, 2023- (co-chair)

• SUNY Project Management Professionals CoP, 2022- (member)

• Genesee CC Virtual Community Working Group, 2022-2025 (chair)

• Genesee CC Who's Next EIS Working Group, 2022- (co-chair)

• Genesee CC MSCHE Compliance Workgroup, IV Student Experience, 2023- (member)

• Genesee CC Learning Center Functional Area Review, 2021 (core member)

Certifications:

• CITI Program Social/Behavioural Research (Sep 2025)

• SUNY Student Supports Capstone: Evaluation and Assessment w/Distinction (Summer 2022)

• SUNY Best Practices of Online Student Support w/Distinction (Summer 2022)

• SUNY Foundations of Online Student Support w/Distinction (Spring 2022)

Leadership:

• SUNY Online Summit student panel coordinator (Spring 2023, 2024, 2025)

Recent Specialized Training:

• Blender 3D Modeling Software (Fall 2024)

• CLO-3D Proprietary Software (Summer 2024)

• SUNY SICAS Argos Database Reporting (Summer 2024)

• Brightspace Fundamentals Course (Summer 2022)

Compliance / Safety:

• SUNY Student Conduct Institute Title IX (Winterim 2023)

• QPR Suicide Prevention (Fall 2021)

• Genesee CC Safe Zone (Fall 2023, 2024)

• Advisor, All the Nerds, GCC student club hosting RPG sessions, LARP events, board game days, and promoting inter-collegiate geek culture and convention access 

• Administrator, GCC Virtual Community, 2019-present: set up and maintain an online server space to support GCC students with homework questions and community building

• Judge, GCC Student Poetry Contest & GCC Tech Wars, an annual STEM competition for area high school students

• Administrator, Parents of SUNY Fredonia Facebook group, 2017-present: maintain a resource-rich, friendly environment for parents to find information. Develop guidelines for membership and boundaries for student privacy and family advocacy

• Homeschool advisor, 2016-present; facilitate informational workshops on homeschooling for the Rochester Area Homeschoolers Association