Loy Gross

SUNY Empire School for Graduate Studies
M.A. Higher Education, May 2025
Advanced Certificate: Teaching and Training with Emerging Technologies, January 2025

SUNY Fredonia
B.S. Computer Science, August 1997

PROJECT MANAGER, SUNY Online Student Skills Inventory (SOSSI) Redesign 2025-present

• Develop research-backed framework for analyzing critical factors of student success across all SUNY sectors, managing project timelines and deliverables

• Conduct qualitative research through focus groups and interviews with students to inform tool design and implementation, coordinating stakeholder engagement at multiple campus levels

• Design and build Qualtrics survey assessment tool for multi-campus deployment

• Lead development of accompanying guidebook, practitioner workbook, and onboarding curriculum to support system-wide adoption and implementation

ONLINE LEARNING SPECIALIST; SUNY Genesee Community College 2022-present

• Design and maintain instructional resources for online faculty, including WCAG-compliant page templates, resource guides, and plug-in learning activities to support student onboarding and recurring needs

• Design and facilitate online student orientation as a fully asynchronous course built on backward design, microlearning, and gamification principles; covers institutional knowledge, student best practices, resource connections, and technical platforms

• Manage departmental communication plan spanning social media, podcast, and Brightspace Pulse; rebuilt to eliminate duplication and ensure timely outreach across variable semester lengths; oversee social media intern in day-to-day execution

• Use PowerAutomate to automate identification and referral of at-risk students to appropriate support services, including Learning Center flags for reading and writing skill gaps

• Develop and facilitate collaborative workshops, podcasts, and events with academic and student support service departments to expand resources available to online-only students

• Identify, track, and follow up with at-risk students to support recovery and map prevention and correction plans

• Led technical development and deployment of the Who's Next Early Intervention System, building custom early alert functionality to enable coordinated campus-wide student support

• Build and maintain custom SQL reports and procedures in Argos to analyze course and program completion, retention, and persistence rates; support data-driven decision making for online learning initiatives

• Monitor online courses for compliance with OSCQR standards, Title II ADA, state and federal distance learning regulations, and MSCHE accreditation requirements; flag issues for resolution

ADJUNCT INSTRUCTOR, SUNY Genesee Community College 2021-present

• Redesign courses across fashion, CIS, and mathematics to project-based, experiential formats using backward design and UDL principles, Octalysis motivation framework, and microlearning approaches to better serve adult learners

• Create JavaScript-based interactive learning games for direct integration into Brightspace, providing immediate formative feedback and earning consistent positive student response 

• Leverage professional network to bring industry guests from organizations including Google, Toyota, and Mindex into CIS courses, connecting coursework to real-world career pathways

• Host annual student symposium replacing traditional final exams, producing portfolio-ready work for employment or transfer applications

• Recent courses: Programming and Problem Solving (CIS125), Web Design and Implementation (CIS204), Database (CIS208), Fashion Industry Technologies (FBM210); taught in HyFlex and fully online modalities to accommodate working students' scheduling needs.

PROFESSIONAL TUTOR; SUNY Genesee Community College 2014-2022

• Developed proactive student learning skills workshops aimed at retention and completion, hosting one per week for each academic semester

• Created on-demand training tools and resources including practice materials, study guides, and a Blackboard course site providing continuous access to tutoring support

• Produced YouTube microlearning video series on math, computer science, technology, and learning strategies, organized into structured playlists for on-demand student access

MATH AND ROBOTICS INSTRUCTOR; Gillam Grant Community Center 2016-2019

• Provided one-on-one NYS math and Regents Exam tutoring and group robotics instruction for high school students; designed interactive coding activities and timed math challenges to build speed, accuracy, and problem-solving skills for ACT, SAT, and Regents preparation 

OWNER, SYSTEM ADMINISTRATOR; Effie Rover, Inc. 2002-2010

• Managed complete server infrastructure including hardware, connectivity, and security; administered Red Hat OS and Apache web servers; served as primary point of contact for identifying and repelling online security threats

• Designed and administered SQL databases for web-based client applications and content management systems

• Built custom web solutions using PHP, WordPress, Drupal, and proprietary CMS platforms tailored to client needs

• Managed full project lifecycle from client goal interviews through delivery and training, including online media strategy and web analytics

CORPORATE TRAINER; BEST Center, SUNY Genesee Community College 1991-2001

• Developed and delivered custom technology training programs for adult learners navigating the transition to PC-based workplaces, including foundational computer literacy and Microsoft Office suite

• Created curriculum and learning objectives for new courses using interactive methods to maintain engagement with non-traditional adult learners

Certifications:

• CITI Program Social/Behavioural Research (Sep 2025)

• SUNY Student Supports Capstone: Evaluation and Assessment w/Distinction (August 2022)

• SUNY Best Practices of Online Student Support w/Distinction (May 2022)

• SUNY Foundations of Online Student Support w/Distinction (January 2022)

Leadership:

• SUNY Online Summit student panel coordinator (February 2023, 2024, 2025, 2026)

Recent Specialized Training:

• PCEP Certified Python Programmer, Python Institute (expected May 2026)

• Blender 3D Modeling Software (July 2024)

• CLO-3D Proprietary Software (July 2024)

• SUNY SICAS Argos Database Reporting (June 2024)

• Brightspace Fundamentals Course (April 2022)

Compliance / Safety:

• SUNY Student Conduct Institute Title IX (December 2023)

• QPR Suicide Prevention (October 2021)

• Genesee CC Safe Zone (Fall 2023, 2024)

• Advisor, All the Nerds, GCC student club hosting RPG sessions, LARP events, board game days, and promoting inter-collegiate geek culture and convention access 

• Media volunteer, Freedom Scholarship Fund, 2025-present: create promotional pieces to support charitable fundraising campaigns and scholarship giveaways 

• Volunteer coordinator, GCC Annual Fashion Show AR/VR Experience, 2025-present: design and facilitate immersive virtual attendance experience

• Administrator, GCC Virtual Community, 2019-present: assist with maintaining an online server space to support GCC students with peer homework help and campus connection

• Judge, GCC Business Competition, GCC Student Poetry Contest, and GCC Tech Wars, annual competitions for students

• Administrator, Parents of SUNY Fredonia Facebook group, 2017-present: maintain a resource-rich, friendly environment for parents to find information. Develop guidelines for membership and boundaries for student privacy and family advocacy

• Homeschool advisor, 2016-present; facilitate informational workshops on homeschooling for the Rochester Area Homeschoolers Association